Most messages get a personal reply in under an hour during working hours. Anything urgent is picked up first.

A real member of our team reads every message. No bots and no canned answers, just someone who takes ownership of your case.

Yes. Send your message any time, day or night. We will reply as soon as our team is back online.

Tell us what happened, when it started and anything you have already tried. Screenshots help a lot and speed everything up.

After you send your message you will get a confirmation. Every update arrives in the same email thread, so you always see where things stand.

Of course. Just reply to the confirmation email with anything new and it is added to your case right away.

We follow up until it is fully resolved. If the first answer does not work, reply to the same message and we will keep going.

No. Contacting us and getting help with your question is completely free.

We do our best to reply in the language you write in. If we need extra help, we will tell you and still keep the same reply time.

Yes. Your details are used only to solve your problem and are never shared or sold to anyone.